Our First Day Response Procedures

Parents:

If your child is too ill to attend school, please contact us on the first day of absence (and on each subsequent day of absence) that your child is unwell.

There are several ways you can contact school to report an absence:

• Telephone:01518327602 press option 1
• Email: [email protected]
• Email: [email protected]

If you would like to discuss your child’s attendance, please contact Mrs Docherty on 0151 832 7602 and she will be happy to talk with you and if required arrange a meeting.

Arbor

Please sign up to the Arbor which is a more efficient and secure system for reporting your child/children's absence due to illness. If you haven’t already, please get the free Arbor app and use it to tell us whenever your child is ill and unable to attend school. 

If we don't hear from you or can't contact you, your child will be entered onto the system as an 'unauthorised absence'. Any more than 10 missed sessions per term could incur a Fixed Penalty Notice.

School

Rivacre Valley Primary School First Day Call Procedure

• Registers taken promptly at 8:45 am
• Attendance lead listens to absence calls, reads absence messages on Arbor and check school comms messages
• Registers collated, lates, absence calls - produce the list of children absent with no explanation (these will be N marks on Arbor)
• Any discrepancies will be chased up in school
• Send school comms (texts and emails)-if no response, we will start first day calling for children absent without explanation and call everyone on the contact list until we get an answer. Messages will be left if there is a voicemail option
• If there is an overseas ring tone, a check is made with class teacher’s and the Head teacher to see if there has been any contact for holiday authorisation
• If no replies at all, we will consider whether any children have additional agency support, such as a social worker, and contact them.
• Speak to any family members in school to ask about the child’s whereabouts
• Call the contact list at least twice and send out another set of school comms at PM registration if we have not had any communication
• Make a prompt home visit if we have concerns
• If we cannot get an answer from the home, visit refer to children's services  / police and request a welfare call.